In-stock orders typically ship the next business day. During high volume periods and inclement weather, your order could be delayed additional days from our normal commitment period of 7-10 business days, but we are working as fast as we can to get your order to you. Orders placed after 3:00 PM Eastern Time will ship the next day. Orders placed on Friday after 3:00 PM Eastern Time will ship on Monday at the earliest. Some items may be sent in separate packages. At this time, Mitzi is only available to ship within the contiguous United States.

At Mitzi, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. We will accept returns and exchanges of items that have not been installed and are in their original packaging if (i) the item is returned within 30 days of customer receipt, (ii) a valid proof of purchase is provided, and (iii) items are returned in good condition (unused and uninstalled). We may require pictures of items prior to refund on a case by case basis. Please click here to begin your return.

If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase. We may require pictures of items prior to refund on a case by case basis.

We want you to be satisfied with your purchase. Standard delivery packages can be returned with a complimentary return label that is generated when you begin your return process online.

Return shipping and return pickup fees are the customer’s responsibility and are nonrefundable for customer remorse for items that are oversized and truck shipping only. A $149 charge will be deducted from your return credit for oversized item freight returns only. Please contact Customer Service at hello@mitzi.com to schedule an oversized freight return.

We are unable to accept any items for return or exchange without proof of purchase. Items purchased as final sale, discontinued and special made-to-order cannot be returned, exchanged or repaired. Items must be returned using our Mitzi online portal only. Items cannot be returned at Mitzi showrooms or other partners including any Hudson Valley Lighting, Troy Lighting or Corbett Lighting physical locations.

You can cancel an order within a 72 hour window of order placement so long as the order has not yet been shipped. If your order has already shipped (even if within the 72 hour window), it cannot be canceled, and will be treated as a return. To request an order cancellation, please contact our team by emailing us at hello@mitzi.com. Please be sure to include your name, address, Mitzi order number, items to be cancelled, and the reason for your cancellation. You will receive an email detailing if the cancellation request was successful. Please allow up to 72 hours to receive your cancellation confirmation.

Please be aware that if your order is already en route from its original location, it cannot be rerouted, redirected, or cancelled. Should you wish to return the item, please refer to the section above titled Returns.

We understand that items can be damaged during the shipping process. We also understand that from time-to-time, something may arrive missing parts or components. Our damaged goods/missing parts policy and process is designed to deliver to you a resolution in the timeliest manner possible, at no expense to you. All damages must be reported within 72 hours of delivery. Mitzi cannot be held responsible for any missing, or damaged goods if we are not notified within this time period.

If you find concealed damage in your Mitzi shipment when you unpack your item, and you suspect your Mitzi order was damaged during shipment, please contact us immediately through our customer service link here. Please provide your order number in your email for reference. Please retain all packaging materials and send photographs of each side of the carton in which the Products were shipped, including the shipping label, and provide these images to our Customer Service Team. If notice is not given within the 72 hour time frame, Mitzi reserves the right to reject any return or refund of the products under such circumstances.

We understand that sometimes products have a manufacturer’s defect. All items are offered with a one-year warranty. Please refer to our warranty policy. Any qualifying defective item purchased from Mitzi that is returned within one year of purchase will be repaired or replaced at the company's discretion. Repairs for items that are still under warranty will be covered at no charge. If you would like to report a defective item please contact us at hello@mitzi.com. Once your claim request has been received a Customer Service Specialist will reach out to you within 72 hours.

You can buy replacement lightbulbs in the bulb section on our website. For any other replacement parts such as glass, cord sets, and ceiling canopies please contact our customer service team for assistance here, or by emailing hello@mitzi.com. Please include images and any other information you have to help in this process.

We are happy to provide metal samples for your reference. Please see the link here to place an order for our sample set of metal finishes or individual metal swatches.

We are excited to offer trade pricing and services to interior designers and architects. Please Click Here to apply to be a part of our trade program. You will receive an email confirmation once you have been approved with a login for your account. Please allow 72 hours to process your application. If you have any questions, please contact our Customer Service team hello@mitzi.com.